Payment

All payments are securely processed via Stripe, ensuring your personal and payment information is protected at every step.We accept all major credit and debit cards supported by Stripe. Payment is charged at the time your order is placed.

Shipping & Delivery

We currently ship from Bangkok, Copenhagen, or Stockholm, depending on product availability, to ensure the fastest and most efficient delivery.

Thailand, Denmark & Sweden

• Free shipping on all orders

• Estimated delivery time: 5–7 business days

Worldwide Shipping

• DHL Express — €19 flat rate

• Estimated delivery time: 5–7 business days

Free Worldwide Shipping

Enjoy free worldwide shipping on all orders over €299.
This offer is automatically applied at checkout—no code required.

Please note that delivery times are estimates and may vary slightly due to customs processing, local courier handling, or peak periods.

Order Processing

All orders are carefully prepared and dispatched within 2–3 business days after confirmation.

Once your order has been shipped, you will receive a tracking number via email, allowing you to follow your package every step of the way.

If you have any questions regarding shipping, delivery, or your order status, feel free to contact us at hello@knitpartners.com ,we’re always happy to help.

Customs  & Taxes

Orders shipped outside Thailand, Denmark, or Sweden may be subject to import duties and taxes.Customs delays may occur. We are not responsible for delays or losses once shipped, but we’re happy to assist with tracking.

Return & Exchange Policy

Denmark · Sweden · Thailand

We want you to truly love your our  piece. If for any reason it’s not quite right, we’re happy to help.

• Items may be returned or exchanged for store credit within 14 days of purchase or delivery.

• All items must be unworn, unwashed, and returned in their original condition, with all tags attached.

Please note that made-to-order pieces and sale items are final sale, as they are specially crafted or offered at a special price.

At this time, we’re unable to accept returns or exchanges for items purchased through other retailers or stockists.

While we take great care in packaging every order, we are not responsible for items lost or damaged during transit. If your order hasn’t arrived as expected, please contact us at hello@knitpartners.com, and we’ll do our best to assist you.

International Orders

All international orders are final sale and are not eligible for return or exchange.

However, if your item arrives damaged due to an issue on our side, we will of course take care of it. Please contact us as soon as possible at hello@knitpartners.com,including your order number and clear photos of the issue, so we can assist you promptly.

We hope this satisfies your needs. Please contact us for assistance.