PAYMENT

All payments are securely processed through Stripe. We accept all major credit and debit cards, and payment is charged when your order is placed.

SHIPPING & DELIVERY

Orders ship from Bangkok, Copenhagen, or Stockholm, depending on availability.

Denmark · Sweden · Thailand

• Free shipping

• Delivery: 5–7 business days

Worldwide

• DHL Express: €19 flat rate

• Free shipping on orders over €299

• Delivery: 5–7 business days

Orders are dispatched within 2–3 business days. Once shipped, you'll receive a tracking number by email.

Delivery times are estimates and may vary due to customs or local courier delays.

For shipping enquiries, contact hello@knitpartners.com.

Customs & Taxes
International orders may be subject to import duties and taxes. We are not responsible for customs delays but are happy to assist with tracking.

RETURNS & EXCHANGES

Denmark · Sweden · Thailand

Returns or exchanges for store credit are accepted within 14 days of delivery.

Items must be unworn, unwashed, in original condition, and with tags attached.

Please note:

• Made-to-order and sale items are final sale.

• Purchases made through retailers or stockists cannot be returned through us.

• We are not responsible for items lost or damaged during transit, but we're happy to assist with tracking.

International Orders

All international orders are final sale.

If your item arrives damaged due to an issue on our side, please contact hello@knitpartners.com with your order number and photos, and we'll resolve the issue as quickly as possible.

For any questions, we're always happy to help.